25 Oct 2024

Contact Centre Network NZ Awards

The 2024 Contact Centre Network New Zealand (CCNNZ) Awards celebrated the outstanding achievements of New Zealand’s contact centre professionals. This year’s winners showcased excellence across various categories, including Manager of the Year, Team Leader, Support Professional, Trainer, and Agent of the Year. The awards highlight individuals who have made significant contributions to the industry through leadership, customer service, and innovation. These winners reflect the high standards of performance and dedication in New Zealand's customer contact sector.

Business Support Services Award for FleetPartners

At this year's CCNZ awards, the FleetPartners Customer Experience Team was awarded the prestigious Industry Sector Awards for Business Support Services for the second consecutive year. This achievement was based on the results of mystery shopping activities, which were assessed against strict criteria for customer service excellence. 

We were also pleased to celebrate Sneha Kamble who was a finalist in the Team Leader of the Year award and Sailigi Chong Wong as a finalist in the Support Professional of the Year award. Reaching the finalist status reflects their hard work and dedication following a rigorous application process and an interview with the CEO of the CCNNZ.

We've always believed that our customers deserve the best, and this award is a testament to our team's unwavering commitment to excellence. 

Other Awards

National Contact Centre Manager of the Year
This award is presented to the Contact Centre Manager who makes the most significant contribution to inspiring, engaging, and connecting their centre to meet or exceed key performance objectives. This year's winner is Shajiuddin Syed from Digital Island, who demonstrated exceptional leadership by aligning his contact centre’s operations with the company’s core values, significantly improving productivity while effectively managing costs.

National Contact Centre Support Professional of the Year
This award recognises an individual involved in supporting critical Contact Centre functions that ultimately enhance frontline performance, including operations management, workforce planning, subject matter expertise, quality assurance, and back-office administration support. This year's winner is Glen Tylee, System Support Lead at Fonterra, who excelled in automating service centre processes.

National Contact Centre Team Leader of the Year
This award is given to the Contact Centre Team Leader who makes the most substantial contribution to inspiring, engaging, and connecting their team to meet or exceed key performance objectives. This year's winner is Stella Forsman, Digital Team Leader at 2degrees, who stood out for her strong leadership and results-driven approach.

National Contact Centre Agent of the Year
This award is presented to the Contact Centre Agent (outbound or inbound) who makes the most significant contribution to assisting the team and the contact centre in meeting or exceeding key performance objectives. This year's winner is Ocean Palmer from Dulux Group, who excelled in her role with exceptional performance and leadership.

National Contact Centre Multimedia Agent of the Year
This award recognises the Contact Centre Multimedia Agent who makes the most significant contribution to assisting the team and contact centre in meeting or exceeding key performance objectives. This year's winner is Marc van Zuilen, Client Relationship Manager at Fisher Funds, who showcased remarkable adaptability in managing various communication channels.